FAQ
Orders
To view your order history, log in to your account and go to the My Orders section. Every order you've placed with European Lifestyle will be listed there with its current status.
We process orders quickly, so changes need to be requested as soon as possible. Contact our Care Team with your order number and the change you'd like to make, and we'll do our best to update it before dispatch. Once an order has shipped, we're unable to amend the delivery address or item details.
You can request a cancellation by contacting our Care Team with your order number. If your order hasn't yet been dispatched, we'll cancel it and refund you in full. Once an order has left the warehouse, it falls under our standard returns process.
Yes. If you'd like to hold your order, for example, while you're moving house or renovating. Let our Care Team know at the time of purchase or shortly after. We can hold most orders at our warehouse for a limited period before delivery.
On the login page, click Forgot your password? and enter the email address associated with your account. You'll receive an email with a link to reset your password.
Log in to your account and go to profile to update your name, email, address, or phone number.
Delivery
We deliver across Australia. Our premium delivery is available to most metropolitan and regional postcodes. A small number of remote locations may have an extended lead time.
Delivery is calculated at checkout based on the size of your order (cubic metres) and your delivery postcode. We use a transparent, banded shipping structure so you'll see the exact cost before you pay.
Delivery times are shown on each product page and depend on stock availability and your location. As a general guide:
• In-stock items dispatch within 1–2 business days from our Sydney warehouse
• Metro delivery typically takes 2–5 business days from dispatch
• Regional delivery typically takes 7–14 business days from dispatch
• Made-to-order or customisable pieces have longer lead times, as each is crafted to your specifications
Lead times are calculated in business days (excluding weekends and public holidays).
Package dimensions are listed on each product page. We recommend checking these before purchase to make sure the packaging will fit through your doorways, hallways, lifts, and stairwells. If you can't find the dimensions or you're unsure, our Care Team can help.
All of our deliveries offer a premium service. This includes the room of choice, assembly and removal of rubbish.
We're working on a removal service. Unfortunately, this is not currently available.
Returns, Exchanges & Warranty
We want you to love what you've chosen. If a piece isn't right for your home, you have 30 days from delivery to request a return. The item must not be damaged, please read our T&Cs for the full process.
Contact Customer Care directly via the Contact Page. We'll arrange collection and walk you through next steps. Return shipping costs may apply depending on the item and your location.
Products sold on final sale and clearance items are excluded from the 30 Day Change of Mind.
Please contact Care Team within 7 days of delivery with your order number and photographs of the issue. We'll resolve it as quickly as possible — whether that's a repair, replacement, or refund. Faulty items are covered under our warranty and Australian Consumer Law.
Yes. All European Lifestyle furniture is covered by a manufacturer's warranty against defects in materials and workmanship. Warranty periods are a minimum 3 years. Your rights under Australian Consumer Law apply in addition to any voluntary warranty we offer.
Once we've received and inspected your returned item, refunds are processed within 5 business days. The refund will appear on your original payment method within a further 3–10 business days, depending on your bank.
Products & Materials
European Lifestyle draws on the design heritage of Habitat and Terence Conran, founded in 1964. Our collections are designed in Europe and manufactured across a carefully selected network of partners in Europe and Asia, each chosen for their craft, materials, and quality standards.
Yes. Free swatches are available for our upholstered pieces so you can see and feel the fabric in your own light before you order. Visit any sofa or armchair product page and select the swatch option, or browse our full swatch collection. Alternatively you can ask our Care Team.
Our care pages provide detailed hints and tips. For upholstery, we recommend regular vacuuming and prompt attention to spills. Timber pieces benefit from being kept out of direct sunlight and away from heat sources.
Vouchers, Discounts & Trade
At checkout, enter your code in the Add a discount code field within the Order Summary. Your total will update automatically. Only one code can be used per order unless otherwise stated.
Yes. Our European Lifestyle Trade Programme is open to interior designers, stylists, architects, and property professionals working in residential or commercial projects. Members receive a dedicated discount, priority Customer Care, access to swatches and samples, and early previews of new collections. To apply, visit our Trade page or contact our trade team directly.
Showroom & Design Services
Our showroom is located in Suite 26/20-28 Maddox St, Alexandria, Sydney, where you can see our collections in person and meet our team. Opening hours are Monday to Friday 9am-5pm. Bookings are essential and can be made though our contact page.
We are currently looking at partnering with interior designers and stylist. Helping everything from choosing the right sofa size for your space to building a complete room scheme. Keep watching this space.
Newsletter & Marketing
Sign up at the bottom of any page to receive new collection launches, design inspiration, and exclusive subscriber offers by email.
You can unsubscribe at any time using the link at the bottom of any email we send. If you have any trouble, contact our Care Team and we'll remove you straight away.