We want you to be completely happy with your European Lifestyle purchase. This policy explains how to return an item if you change your mind, what to do if something arrives damaged or faulty, and your rights under the Australian Consumer Law. It applies to orders placed through europeanlifestyle.com.au.

For any return, please contact our team first at hello@europeanlifestyle.com.au so we can guide you through the process.

Your rights under the Australian Consumer Law

Nothing in this policy limits or replaces your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply in addition to our change-of-mind policy below, and they are not affected by any item being marked as on sale, clearance or final sale. Consumer guarantees do not have a fixed time limit. They apply for a reasonable period based on factors such as the price, the nature of the product and how long it is reasonable to expect it to last

30 day change of mind

We believe you will be delighted with what you buy from us. We also understand that, occasionally, a product may not be quite what you expected. If you change your mind, you may return eligible items within 30 days of the date you received them.

To start a return, please contact us at hello@europeanlifestyle.com.au so we can arrange it. Change-of-mind returns are subject to the conditions below.

Condition of the item

• Only items in as-new condition can be returned. Products with scratches, stains, damage, drilling, assembly marks or any other modification will not be accepted.
• Items must be unused and, where applicable, unassembled.
• We reserve the right to decline a refund where, in our reasonable opinion, a product has become of unacceptable quality due to fair wear and tear, misuse, or a failure to take reasonable care of it.

Original packaging

• Please return items in their original packaging, which is designed to prevent damage in transit. If the original packaging has been discarded, please use the best protective packaging available.
• A 20% repackaging fee per item applies to items returned without their original packaging.
• We recommend photographing items and their packaging before handing them to our carrier.

Restocking fee

• A flat restocking fee of 20% applies to all change-of-mind returns, regardless of delivery location. The fee is calculated on the line total price of the returned item as shown on your tax invoice, and is deducted from your refund.

Return shipping for change of mind

• You are responsible for the cost of return shipping on change-of-mind returns.
• Items remain your responsibility until they are received at our warehouse. We strongly recommend using a tracked and insured service, as we cannot refund items that are lost or damaged on their way back to us.

Items that cannot be returned for change of mind

We are unable to accept change-of-mind returns, exchanges or refunds for:

• Any item marked as "Clearance" or "Final Sale"
• Display items, floor samples and "As-Is" items
• Any item described as "Customised" or "Customisable", or made to your specifications
• Mattresses and other items excluded on the relevant product page
• Gift cards

This list applies to change of mind only. It does not affect your rights if an item is faulty or not as described.

Your refund

• Delivery fees and any additional service fees are not refundable for change-of-mind returns.
• Refunds are processed within 5 business days after all returned items have been received and inspected at our warehouse.
• Where possible, refunds are issued to the original payment method. Where this is not possible, the refund will be made to a valid Australian bank account, where the account holder's name matches the payer's details.
• Depending on your bank or card provider, it may take a further few business days for the refund to appear in your account.

Checking your delivery

Furniture is large and travels a long way to reach you, so a few minutes of care on delivery helps us put things right quickly if needed.

• Please inspect your items at the time of delivery, or as soon as possible afterwards.
• If the packaging is visibly damaged, note this with the carrier where possible and take photographs before and after unpacking.
• If you discover that an item is damaged or has a fault, please contact us at hello@europeanlifestyle.com.au within a reasonable time of delivery, with your order number and photographs of the item and its packaging. This helps us resolve the matter as quickly as possible.

Letting us know promptly is not a condition of your Australian Consumer Law rights, but it does help us assess and resolve the issue faster.

Damaged or faulty items

If an item arrives damaged, or develops a fault, you are entitled to a remedy under the Australian Consumer Law.

• Major failure. Where an item has a major failure, you may choose a refund or a replacement, and you may be entitled to compensation for any other reasonably foreseeable loss or damage.
• Minor failure. Where the failure is minor and can be fixed within a reasonable time, we may choose to repair the item, replace it, or offer a refund.

To make a claim, please contact us at hello@europeanlifestyle.com.au with your order number, a description of the issue and photographs. We may ask you to provide further information to help us assess the item.

Where an item is confirmed to be faulty or damaged on arrival, no restocking fee or repackaging fee applies, and we will cover the cost of returning the item to us or arranging its collection. You will not be out of pocket for returning a faulty item.

Warranty

In addition to your rights under the Australian Consumer Law, our products are covered by a warranty against manufacturing defects. The warranty covers defects in materials and workmanship under normal domestic use.

The warranty does not cover:

• Fair wear and tear
• Damage caused by misuse, accident, neglect or failure to follow care instructions
• Damage caused by incorrect assembly where assembly was carried out by you or a third party
• Products used in a commercial setting, unless the product was described as suitable for commercial use
• Natural variations in materials such as timber grain, leather markings and fabric texture, which are characteristic of natural products and not defects

To make a warranty claim, please contact us at hello@europeanlifestyle.com.au with your order number and details of the issue. Please refer to the individual product page for the warranty period that applies to your item.

Proof of purchase

For any return, exchange, warranty or consumer guarantee claim, please have your proof of purchase ready. Your order confirmation or tax invoice is sufficient.

How to start a return

1. Email hello@europeanlifestyle.com.au with your order number and the reason for your return.
2. Our team will confirm whether your item is eligible and explain the next steps, including how and where to send the item.
3. Please do not send any item back to us before contacting us, as we are unable to process returns that arrive without prior arrangement.

Contact us

European Lifestyle
Email: hello@europeanlifestyle.com.au
Phone: (02) 9000 1228

For more information about your rights, visit the Australian Competition and Consumer Commission at accc.gov.au.

A considered life, beautifully lived.